SHIPPING & RETURNS

Most domestic orders are shipped via USPS Priority Mail (2-5 business days once processed). Due to high order volume and current COVID-19 restrictions, orders may take up to 14 business days to ship. Once your order is ready to be shipped you will receive an email with your tracking information so you can track your order to its final destination. If your order status says pending, no further action is needed.

International orders are sent using DHL or UPS International Mail and this will be shown on your order shipping confirmation with how to track your order.  Processing time is the time it takes for an order to be shipping out from our fulfillment center.

All in-stock orders are processed within 24 - 48 hours on business days. If you place an order after 12pm PST on a Friday, your order may not be processed until the following Monday. Please note that heavy order volumes or holidays may extend the time needed for processing. Shipping time itself is varies depending on location. Most standard orders will process and deliver within 4 - 7 business days.


INTERNATIONAL TAXES & CUSTOMS FEES

If you've placed an order outside of the United States, your order may be subject to customs fees. Every country has its own set of regulations so please contact your local postal service or customs office to learn more about how your country handles taxes and duties. We are not responsible for any additional fees that your country may charge for importing goods, and it is the sole responsibility of the customer to pay customs fees on each item that is ordered. Customers may be responsible for multiple customs charges from their customs office if multiple items are ordered that are shipped separately. These fees are set by your local postal service or customs office and are the responsibility of the customer. Also, please be aware that there may be rare occurrences where customs will delay the transit time of some packages.

TRACKING

Once your order has been shipped, you will receive an email with your shipping confirmation including your tracking number and a link where you can track your order.

 

RETURNS/REFUNDS

Please refer to individual product pages to see the return policies.

 

LOST/STOLEN PACKAGES

Lisa Frank Inc is not held liable for packages stolen upon delivery. Should you want to increase security on your order, please contact (email address) immediately upon ordering to request we add a signature requirement for the delivery of your package. This decreases the likelihood of stolen items. 

For orders lost in transit, please contact your post office or delivery service before notifying us. We kindly ask that you have an incident number or similar identification of a claim with the post office or service before you reach out to us.

 

COUPON CODE AND DISCOUNT POLICY

Please note that some coupon codes and discounts cannot be combined on orders. Once an order is placed, we are unable to adjust or add discounts to an existing order. You may keep your code and use it for a future purchase.

If you have any questions on our products or are inquiring about your order status, please contact through our Contact Us page or email us at hello@lisafrank.com, and we will address your question as soon as possible!